Consulting

 

​Consulting Services

From the time the telephone rings until you cash the check, your entire staff is involved in one or more parts of the process. Our experienced consultants will assess all phases of your organization and recommend revisions to existing procedures where necessary.

Customer Service Training.

We assist your staff in developing customer service skills including taking and qualifying order, verifying insurance, fielding questions from patients, physicians, and payors. We work with your staff to become ambassadors for your organization by building goodwill with your referral sources.

Reimbursement Training.

We will keep your staff on top of changes in Medicare and Medicaid legislation along with commercial insurance compliance and changes in policies for organizations such as the VA and Hospice organizations. This training includes coverage, documentation and claim submission procedures to maximize profitability and cash flow.

Accounts Receivable Management.

We conduct an evaluation of your company’s accounts receivable based on statistical formulas for valid collection and reasonableness. We then provide your organization with specific recommendations to increase your staff ’s efficiency and improve your cash flow.